Frequently Asked Questions

Will I receive confirmation of my journey?

When booking online you will receive two separate emails. The first email confirms we have successfully received your payment and we are in the process of confirming your journey with our fleet. A second email will be sent to you confirming your driver has been allocated and you're all booked in. If in the unlikely situation we are unable to cover your journey, we will automatically refund your booking giving you plenty of time to make alternative arrangements.

Do I need to have an account with you to book a taxi?

No, you can book a taxi without an account. Where do I meet my driver when I land at the airport? Your driver will be waiting for you in arrivals holding a ‘meet & greet’ board with your name clearly written on it. Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.

When do I need to be at the airport by?

We advise you get to the airport as early as possible. You should always allow 30 minutes to get through security.

Long-haul and El Al: three hours before scheduled departure
European flights: two hours before scheduled departure
UK and Ireland flights: 90 minutes before scheduled departure

I have a lot of luggage, will it fit?

If you’re not sure your luggage will fit in the vehicle you’ve selected, it probably won’t. The best option when booking with large amounts of luggage is to book the next available vehicle size up. For example, if you are booking a saloon, book an estate, If you are booking a 6 seater MPV book an 8 seater minibus. The price difference is often not that much greater and it will ensure you have a more comfortable ride. And remember, if your booking with a return you may have more luggage on the way home.

Where do I meet my driver when I land at the airport?

Your taxi driver will be waiting for you in arrivals holding a ‘meet & greet’ board with your name clearly written on it. Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.

What are ‘one-way’, ‘return’ and ‘hourly’ bookings?

A one-way booking is a single journey from A to B, such as from the airport to your hotel. The price is based on the number of miles driven. A return booking is a two-way journey from A to B and back again, such as from the airport to your hotel and then back from the hotel to the airport a few days later. An hourly booking is a booking for a period of time during which you can direct your taxi driver. The price is based on the number of hours the car is hired for and includes a specific number of miles per hour.

Silverline Taxis offer our local businesses in Boston and surrounding areas in Lincolnshire, a fully professional corporate account service. Benefits of a corporate account: Opening a Corporate Account Taxi Service: It is very easy to open a corporate account with us here at Silverline Taxis.

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Our billing cycle Our invoices are well detailed so that you know when and who the taxi was for, the destination and cost, plus any associated discounts we hold on your account.